Googolplex Hospitality is a comprehensive hospitality management company that is dedicated to operating homes & hotels located in strategic destinations across Malaysia.
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We pride ourselves on delivering a one-stop and quality service.
IVAN CHONG has been a Hotel Operations & Management Practitioners for over twenty three (23) years and graduated from Mandarin Training Centre recognized from the Pacific Southern University USA with a Diploma Hotel, Catering & Tourism Management. Ivan started his career in a local grown chain of hotels and is exposed to Hotel Operations, Sales & Marketing and cultural differences throughout Malaysia, with the practical know-how of 8 properties nationwide, mainly in the hospitality industry. Having established himself in the hospitality industry, he has performed in the capacity of a Hospitality Senior Manager that specializes in the spectrum of Hotel Operations, Sales & Marketing, Training and Development, with direct involvement through service and guest experience improvement strategies. Given his background and experience, he has successfully opened 6 boutique hotels and performing 9 hotels transition process as hotel operators nationwide, and established the policies and procedures as well as the training and development programs that is still in practice till today. Ivan believes that every individual has a potential within, and developing the potential within oneself will develop an organization in totality.
8 years working experience in hospitality industry. 8 years working experience in Business Development. Successfully sign up 50 units within 2 months. Achieved average 70% occupancy rate within 3 months. Expert on Social Media marketing. Achieved RM38,000 sales from facebook within 12 days.
5 years working experience in Online Travel Agents sales & marketing. Sales & Marketing strategies planning. Experience in handling customer feedback and reconciliation / settlement of sales accounts and reports. Hands on for routine airbnb daily operations, registration and customer relationship management.
Our expertise to manage and run daily routine operations. sales & marketing, preventive maintenance schedule, business improvement process.
We are expert to manage and convert normal property to money making property.
Our teams with expert OTA knowledge, skills and technique to push up hotel OTA sales, ranking & rating.
